Track your order

Where is your order?

We always ship for free: in Italy with the BRT courier, in Switzerland with Swiss Post. Here's how to follow your parcel in a few seconds.

1

The link in the email

When your parcel ships you get an email with the tracking number and the link to follow it. It's the quickest way.

Can't find it? Check your spam or promotions folder too.

2

From your account

Enter the email you used for your order, get a code and see all your orders with their shipping status. No password to remember.

See my orders
3

Got your tracking number?

Your parcel's journey

From our warehouse to your door.

  1. Order receivedYou get the confirmation email straight away.
  2. Prepared with careWe prepare your parcel within 24/48 working hours, from our Como logistics centre for Italy and Lugano for Switzerland.
  3. Handed to the courierYou get the email with the tracking number: BRT in Italy, Swiss Post in Switzerland.
  4. DeliveredYour programme starts here: the delivery day is day 0 of the guarantee.

Need a hand?

Send us your order number. We'll take care of it.

We'll reply with your shipping status. The order number is in the confirmation email (e.g. #1234).

Message us on WhatsAppReply from an advisor

We only use these details to reply to your request.

I haven't received the shipping email

Check your spam or promotions folder. If it's not there, send us your order number and we'll send you the tracking number.

How long does it take to arrive?

We prepare your parcel within 24/48 working hours. From then on, timing depends on the courier and the delivery area: the tracking link shows you the expected date.

Can I change the delivery address?

Write to us as soon as possible with your order number. If the parcel hasn't left yet, we'll change it for you; if it's already on its way, we'll help you sort it out with the courier.